Refund Policy
familyFence is a parental control subscription for Android and iOS family devices. Plans include a 3-day free trial and are billed annually after the trial unless cancelled before billing begins.
Free Trial
You can evaluate familyFence during the 3-day free trial before the first annual charge. To avoid billing, cancel before the trial ends.
Annual Subscription Charges
After the 3-day trial, the selected plan renews annually until cancelled. Pricing, device limits, and annual billing amounts are shown on the Pricing page.
Refund Window
You may request a refund within 14 calendar days from the transaction date. The transaction date is the date a paid charge is completed after the free trial or at renewal.
Payment Provider Policy
If your purchase is processed by an authorized payment provider or app store, its buyer terms and refund process may also apply. Your receipt identifies the provider that processed the transaction.
How to Request a Refund
Email support@familyfence.site with your account email, plan name, order reference, and reason for the request. You can also use the live chat widget on this website for billing guidance and support follow-up.
Cancellation Help
You can cancel a subscription to prevent future renewal charges. Contact support if you need help finding your subscription or confirming cancellation.
Response Time
We aim to respond to billing, cancellation, and refund requests within 1-2 business days.
Related Policies
Please also review our Terms of Service and Privacy Policy.